Frequently asked questions

Ocean Hills is exclusive and peaceful. We protect your privacy during your stay and all of your information is completely confidential. There is no signage on the Ocean Hills facility.

The length of stay can vary depending on individual needs, however most guests stay with us for around four weeks. This allows time to safely complete detox if required, begin therapeutic work, and establish a structured foundation for recovery. We will discuss the most appropriate length of stay with you as part of the admission process to ensure you are supported in the best way possible.

Recovery continues beyond your stay at Ocean Hills. As part of the programme, you will have access to our weekly Ocean Hills Zoom aftercare group. This support does not expire, and you are welcome to attend for as long as you need, at any stage of your recovery. In addition, your therapist will provide weekly check in calls for up to four weeks following your stay, to support your transition back into everyday life.

Ocean Hills is a place of healing and recovery, not a resort or a spa. We are an addiction recovery centre, focused on providing a safe, structured, and supportive environment where guests can begin addressing the challenges of addiction, while feeling comfortable, cared for, and supported by experienced professionals.

Please contact us here (https://www.oceanhillsrehab.co.nz/drug-alcohol-help)or call 0275 737 744 (tel:0275737744)so we can provide the details of costs. Clients are required to pay in full prior to their stay. We are not a government-funded facility.

Please bring comfortable clothing suitable for both relaxing and light activity. You will also need your usual toiletries, along with a form of identification such as a driver’s licence or passport. Any prescribed medication will be arranged as part of the pre admission process, so there is no need to bring this with you unless discussed beforehand. We provide comfortable bedding, however you are welcome to bring your own pillow or personal items to help you feel more settled during your stay. Once the assessment process is complete, we will send you a client information pack to help you feel prepared, informed, and supported ahead of your arrival.

• You won’t need a vehicle while you’re at Ocean Hills – we’ll take you where you need to be. • Take care to check that nothing you pack has alcohol as an ingredient, especially toiletries such as mouthwash, perfume, hairspray, methylated spirits or rubbing alcohol. • Any medication that isn’t prescribed by your doctor, although you’re welcome to bring your vitamins if you take them. All vitamins need to be sealed and not opened. • No energy drinks • No pornography. • No drugs, drug paraphernalia or alcohol. • No clothing with slogans, messages or emblems representing drugs or alcohol.

Each day at Ocean Hills is a new beginning, filled with healthy intentions and practical plans. A daily routine will include healthy meals, exercise and lots of addiction-recovery sessions and activities. Rest is also an integral part of getting well, so expect to get lots of sleep and enough down-time for you to recover your health. Read the Day In The Life Of Rehab (https://www.oceanhillsrehab.co.nz/post/a-day-in-the-life-of-rehab-1)blog for more.

Ocean Hills is a name that beautifully sums up the stunning geography in the Hawke's Bay, where founder Elaine Atkinson chose to establish the rehab (after falling in a love with a local!). The premium premises are literally on the doorstep of some of the most stunning scenery in New Zealand. It's located on iconic Marine Parade in the art deco capital of Napier, overlooking the magnificent ocean and hills of Hawke's Bay.

Yes. We offer private rooms to ensure comfort, rest, and personal space during your stay.

Ocean Hills is intentionally different from larger, more clinical rehab facilities. We work with a maximum of four guests at any one time, allowing for a high level of personalised care, individual attention, and a quieter, more settled environment. Our setting is calm and home like, rather than institutional, which supports people to relax and engage more comfortably in the recovery process. We also provide ongoing aftercare with no expiry, along with structured support following your stay, so you remain supported well beyond your time at Ocean Hills.

Yes. We recognise that recovery often involves not just the individual, but also their family and support network. We offer family phone support throughout the programme, and in the final week we provide an opportunity for a structured meeting with family members to support communication, understanding, and ongoing recovery beyond your stay.

Yes. We welcome guests from across New Zealand and can assist with travel arrangements where needed.

Many people feel unsure before coming to rehab. You do not need to have everything figured out. Part of the process is working through uncertainty with the support of our team.

Admission timeframes can vary, however we aim to make the process as smooth and timely as possible once assessment is complete.

We work with a maximum of four guests at any one time. This allows for a high level of personalised care, individual attention, and a quieter, more settled environment throughout your stay. Keeping numbers small is intentional, and supports a more calm, private, and supportive recovery experience.